Account Not Cancelled
<p>I called to cancel my account at the end of March - as per the 30 day notice period.</p> <p> </p> <p>The last charge was to be made at the end of April - I have moved from ADSL to fibre.</p> <p> </p> <p>I hace now made 3 calls since the end of March as the account has not been cancelled, each time I am assured the account will be cancelled within 24 hours and I will not be billed for May as this was an internal error and the aco**** was to be cancelled.</p> <p> </p> <p>I have now been billed for May - please assist ASAP this is not acceptable, I have followed procedure as per the above. </p> <p> </p> <p>Please advise as a matte of urgency - if this is not resolved as discussed I will have no option but to reverse the debit order for the ADSL if it is processed. </p> <p> </p> <p>Thank You</p>
I have heard nothing in 10 days regarding this.
I was told that the account would be cancelled within 24 hours as it was not processed originally when I called at the end of March.
I will reverse the debit order for May if I am charged as I am told it is still pending - I called the call centre today.
Please advise ASAP, Telkom's service is disgusting.
I have heard nothing in 10 days regarding this.
I was told that the account would be cancelled within 24 hours as it was not processed originally when I called at the end of March.
I will reverse the debit order for May if I am charged as I am told it is still pending - I called the call centre today.
Please advise ASAP, Telkom's service is disgusting.
I had requested that the account is closed, I was told it had been backdated to March.
I woke up this morning and my account has been debited.
Disgusting service, I have contacted Nedbank and requested a debit order reversal.
I had requested that the account is closed, I was told it had been backdated to March.
I woke up this morning and my account has been debited.
Disgusting service, I have contacted Nedbank and requested a debit order reversal.