account not cancelled

Case nr ********** 3

Wrong product send to me, everything was cancelled by 19 September 2017 , courier from Telkom pick it up, product was never used! Money was just deducted last night, so Telkom NEVER CANCELLED AS PROMISED. CANCELLATION DOCUMENTS WAS SEND TO 3 DIFFRENT PEOPLE, CHARLES WAS ONE OF THEM, AND IT WAS NEVER CANCELLED AS PROMISED. REFUND ME URGENTLY!! YOU HAVE NOT THE RIGHT TO DEDUCT THE MONEY!