Account not cancelled

This issue below is still not resolved my number ********** is still on Post paid and I did send the cancellation form on the 26 June 2017 This is a ref from Keagan AI ********** i didn't receive any feedback from your tactical team

please re-read the issue below and resolve it URGENTLY !

I’M SO UNHAPPY WITH TELKOM AND THE HORRIBLE SERVICE ON THE 26 JUNE 2017 AFTER THEY DEBITED THE MONEY I OWED WHICH WAS R738 I ALSO RECEIVED A CONFIRMATION LETTER STATING THAT THE ACCOUNT IS FULLY PAID. I’M STILL GETTING SMS’s SAYING THE AMOUNT R590 WILL BE TAKEN FROM MY BANK ACCOUNT AND WHEN I CALLED TODAY I SPOKE TO TUMISHO AND HE ESCALATED THE CALL TO HIS SUPERVISOR JONHNY OR JUNIOR HE PROMISED HE WILL SEND ME A TEST E-MAIL SO I CAN FORWARD THE E-MAIL THAT I SENT ON THE 26 OF JUNE 2017 TO THE CANCELLATION DEPARTMENT I’M STILL WAITING FOR THAT BUCKET FACE TEST E-MAIL IT NEVER CAME AND HE TOLD ME I’M GOING TO BE CHARGED FOR THE SERVICES THAT WE RENDERED TO ME WHAT SERVICES? TELKOM SAID THE LINE WILL BE ON PREPAID AFTER 21 DAYS IT’S NOT MY FAULT THAT YOU DRAGGED THIS ALL ALONG AND YOU DID’NT CARE TO SEND ME A MESSAGE THAT THE QUERY IS BEING HANDLED THE CANCELLATION DEPARTMENT MUST MAKE SURE THEY DEAL WITH THIS URGENTLY AND STOP BITTING THEIR NAILS I’M TIRED OF BEING TOLD TO WAIT FOR 24HOURS THIS HAS GONE TOO FAR I SPOKE TO Peggy Zito (PN) ********** Joyce Thokoane (J) ********** Pinky Hadebe (P) ********** Cannan Mtetwa ********** Gugulethu Mbatha (GY) ********** All the above agents have told me they have escalated to the department where they bite their nails instead of assisting client Below is the mail I drafted on the 26 June 20