Account not being billed as no debit setup.

Hi there,<br> <br> At the beginning of the year i ordered a Telkom line.<br> It took 5 months for me to eventually get this line installed.<br> <br> When i signed up i specifically chose to have my account debitted and bills emailed to me.<br> <br> I was waiting for a month for something to be debited and nothing came off.<br> On top of that no email statements sent through either.<br> <br> I spoke to a agent now online. i will find out his name.<br> He confirmed that the debit order was not setup and email not setup for statements.<br> I specifically stated this when i signed up!<br> <br> Now he has set it up but i asked does this affect my credit record because of a missed statement.<br> He says any missed payment affects it.<br> So now i am sitting with a bad credit score because Telkom didnt do their paper work??<br> Why must i be responsible for this??<br> <br> So i brought this up with the chat agent and he said all that matters is that its setup correctly now.<br> So i said actually no my credit score needs to be set straight.<br> So they outright ignore this and send a message saying thank you for contacting Telkom and close the chat!!<br> What kind of disrespect is this????<br> Is this how to treat a customer?<br> <br> I want my credit record set straight!