Account not activated in 4 days

I have received my mobile router on the 28th of November, I was explained that within 24hours my account will be activated and ready for use. I waited the next whole day and still nothing , I phoned nack on the 30th and had the matter escalated and I was told I need to wait a further 24hours in between this i had to sit on the line for 20mins speaking to the assistant . It's now the 2nd of December and still no activation had been done . I phone the team today and I'm now being told that it will take 24 - 48hours again as the matter takes two days , I've explained to the lady that I want to now speak to a manager she had taken over 6 mins just to inform me that the manager is busy on another line so i requested that he phone me back immediately or i want them to fetch there device and cancel my contract as im not prepared to work with a service provider who seems as if they don't want to assist you . I never got a call yet and its now 11:35 pm and I'm still waiting for menzi the manager to contact me I can't believe the level of service telkom dishes out to there customers .