Account no getting reactivated.

I have been dealing with the Vanderbijlpark branch and the telephone services on a daily basis. I just want my internet adsl to be reactivated. No one can seem to help me whenever i call, its either the same story that this department does not do this or the phone just goes dead. I have received the the wifi router and the technician has completed his installation all i am waiting for is a new tin number. I have logged a ticket on the 18/10/2018 but it has still not been resolved. I do not know what else im supposed to do, i am so dam frustrated with the lack of knowledge and s****s that the telkom operatives and branch staff have shown me. All i want is to be reconnected or told that i am free to join a different service provider.