GO
Glen O

1 reviews | Active since Jun 2013

07 Oct 2015, 21:55

Account no ***month no ffedback nor cancl

cancelation of my LTE uncapped R599 <br> 1.1 1st call to cancel was on 10 September 2015 the day of installation at 16.50. I spoke to Kanyisile at 10210, and requested that my money be reimbursed and the equipment removed ASAP <br> I was given this reference number: NGC *** <br> 1.2 2nd call to cancel was on 25 September 2015 at 13.25. I spoke to Damian Heyns, (in the mobile department) and requested that my money be reimbursed and the equipment removed ASAP <br> I was given this reference number: ***2 <br> 1.3 3rd call to cancel was on 29 September 2015 at 16.28. I spoke to Gcinile Mdakane. She stated that it would be cancelled. She also stated that she would get her manager, Lungi Cele to phone me<br> No reference number.<br> 1.4 4th attempt: Today, 7 October 2015, in desperation I went personally to your shop in Lakeside Mall, Benoni.<br> There I spoke to Thoko Tshabalala ***) who said she could not assist me. And could only email the back office, then laughed at me when I asked where this back office was as I have heard about it since 10 september<br>

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Replies (1)
Telkom
Telkom's reply08 Oct 2015, 00:00
Official
Hello Glen Orritt,

Thank you for making contact with us.

Please be assured that this matter has been escalated and feedback will follow.

Should you need to contact us for any further questions please contact us via Email: ***.

Your reference number is SM154001.

Regards
Frank
Social Media Team
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