Account (never installed) suspended. Cannot apply

Hi<br> <br> I app**** for an ADSL + home phone line. On 17 June Telkom sent a technician to install this but they were unable to as the home I moved into did not have a Telkom connection (the complex does, but there's no cable from the Telkom box in the complex to my home). <br> <br> The service was never installed and thus never used.<br> <br> I had no choice but to apply for a LTE wireless solution (through my business) which I need urgently. This application has now been declined because my ADSL account was not paid and has been suspended. <br> <br> I have lodged a dispute with Telkom regarding the ADSL account. Telkom advises that they will take 3-4 weeks to address my dispute. This is unacceptable as I need the internet solution ASAP and I cannot wait for a month for Telkom to acknowledge that I don't actually owe them any money.<br> <br> Telkom fails to realise that if they actually provide me with the LTE service I will actually make the payments, whereas they are holding this up for a payment that I will never make (as I've never received the service).