Account mix up

<p>I received an email from Telkom congratulating me on my new do Elite bundle, when I haven't taken such an account. I'm pretty sure that my old number has been allocated to a new customer and he has taken out this account, but the emails are still coming to me.</p> <p> </p> <p>I won't go into detail about the struggle with the call centre agent - first to get her to ackowledge a problem, and having to convince her to take my concerns seriously. I asked her for feedback once the error has been resolved; we'll see if anyone gets back to me.</p> <p> </p> <p>My biggest concern of course, is that they will bill me for someone else's account. I really hope they sort this out before that happens!</p>