Account migration - Incompetence galore

The sheer incompetence in resolving a simple issue baffles me. <br> <br> Telkom offers great deals, so taking up the Smartboardband unncapped wireless offer was a no-brainer for me. But seeing as I was 6 month premature on my current contract upgrade (Internet Promo 5). I decided to do an account migration only to find that Telkom hasn't migrated my contract and I'm currently being billed for both. I did the migration through the call centre agent, Nozuko Mrali - which, to me, went smoothly.<br> <br> After finding the billing error, I called again speaking to a agent, Sitavesi who logged a called saying a representative will be in contact to assist. (***) only to get a sms saying the call has been closed - BUT NO ONE CALLED!<br> <br> I called back and spoke to Smangile Ngcobo - he too logged a call (***) that was on March 15th. And I'm still waiting for someone to call me back. But Telkom has double billed again! Now totalling over R800...I'm at my wits end; so if this issue is not resolved and reimbursed, I will be issuing a Letter Of Demand through the SCC.<br>