Account messed up - Charged for services I dont have

<p>This is the last time I'm telling this story!! </p> <p>In January my ADSL line and modem was destroyed by lightning. THERE IS NO CABLE ANYMORE. I cancelled the ADSL line a week thereafter and got a 100Gb LTE router and WiFi landline. Both working great and I am happy with the service.</p> <p>The problem is that until now no one can cancel my 50Gb ADSL softcap which I dont have anymore. I am charged for this and when I did not pay it my phone was disconnected. After visiting the Telkom stores in Menlyn and Woodlands and spending hours on the phone (06/05/2016) a lady by the name of Tracy from Billing dept. said it is sorted out.</p> <p>(Ref No: ********** 5) My account should be credited for the amounts I was incorrectly charged.</p> <p>The account is not sorted out and today I received my bill:</p> <p>1--> Still R1383.98 outstanding from previous months and</p> <p>2--> R214.47 reconnection fee. WHY SHOULD I PAY THIS IF IT WAS NOT MY FAULT???</p> <p>3--> SoftCap (50GB) TIN ********** --- R235.96 I DO NOT HAVE A LINE ANYMORE!!!!</p> <p>Please note, I am happy to continue without TELKOM. I am happy with Vodacom, Skype and Whatsapp calls and if you cannot sort this out then you are WELCOME to come and take your phone and disconnect my service. I am DONE TRYING TO WORK WITH INCOMPOTENT PEOPLE!!!</p> <p>Please, IF someone phones me up asking to explain what is the problem I will explode. Please read the above and check my account ********** 53676 before waisting my time.</p>