Account mess up

I'm so disgusted today when my account has been suspended in no matter than 14days since an EFT has been made to telkom on the 3rd of December. An amount of R1304.20 was transferred. Took telkom mobile 2 weeks to realize payment has not reflected. I called in to accounts and can tell me is send proof of payment. After I sent proof of payment is sent now a case will be opened and a complaint has been lodge for investigation. OMF. They say this will take 72 hours to be resolved. What useless service. No call backs from any supervisors today after being promised they'll call back. Still waiting for a call. I made the dam payment. Why didn't anyone call me or notify me that the payment wasn't reflecting within 24 hours like any other useless company than just cut me off. I will make so much *** now and tell everyone how pathetic you are. Not that they already know. It's weekend and Holiday. Wake THE **** UP telkom. I need Answers tomorrow. I'm a rep and I need my phone. I've only been on your useless network for 3 months and not happy already. Been with telkom for 10 years and never had this ****. get your accounts head to call me now