Account long since debited, still ZERO feedback

Hazel, I am still waiting for a call since you \acknowledged\" my query below more than 2 weeks ago, and I sent multiple emails to the email provided. Needless to say, I have heard nothing from Telkom yet you have started debiting my account. Does anyone care about the state of your customer disservice?<br> <br> Hello KBM1,<br> <br> We sorry for the inconvenience caused. <br> <br> This response serves as confirmation that your query has been received. An agent will contact you to obtain further information.<br> <br> Should you need to contact us, please do so via email: [Email Removed]<br> <br> Your reference number is: SM215976<br> <br> Kind Regards<br> Hazel<br> Telkom Social Media Team"