Account locked without reason

Dear Telkom

I am utterly disappointed and disgusted by the level of service I have been receiving from TelkomSa over the past twelve months or so.

I have been using Telkom Mobile since 2014 when I ported my number from another network provider. I've never had a problem with the number until last year.

Every second month my account gets locked or suspended. I've never been provided with a meaningful reason for this. I have been told at times that it a ***** issue. Sometime I am told that it a Rica issue and that I need to send my Rica documents, and I comply.

Each and every single time I call I get a different agent who want me to explain the issue all over again. When I call to follow up on a previous call I don't get any feedback but instead the call is treated like it is the first time I'm calling. Some agents are rude. They have no respect and will put little to no effort into getting the issue resolve. The ratings at the end of the call are useless.

I've also been going to two Telkom stores to try to get the issue resolved whenever Telkom decides to lock my account. I must say the agents at the store are always eager to help but they fail. It may be because they lack proper training or they are not provided with enough resources or tools. That is why I always end up calling 180.

My number has been locked since Thursday 3rd November. I've tried everything to get my service resumed. My life is at a stand still. I can't even port the number to another network provider because it's not active.

I need my number back. Kindly get your house in order and resume my service by tomorrow midday.

Kindly also provide me with a reason why you've doing this to me.