Account locked - never recived or made call!

I ordered and successfully got a ticket number for the Telkom LTE Uncapped promotion on the 1st of December 2015.<br> <br> I received a call from a agent on the 15th of December 2015 - who phoned only to tell me their system was down. Later the same day i was contacted by the same agent, and was told he is now loading security questions which - \failed"on his side as compute was giving problems. Then after being on hold for 20min the agent said the account was locked as i had incorrectly answered the security questions.<br> <br> Issue1 - I was never asked security questions - I never gave out any information.<br> <br> It is now the 11th of Jan and after numerous calls to the call center (7 calls so far) and waiting on average for 30min per call there is yet someone to help. Each time i am told the agent's manager will call me back. I am yet to receive any call from Telkom other than the first call on the 15th Dec.<br> <br> Issue2 - More than a month to process application"""