LPBM
Lerato Pertuel Bonny Mashego

1 reviews | Active since Feb 2015

18 Dec 2015, 09:12

account locked

3 months back Telkom debited my banck account after I had made a manual payment and when I reversed the money my bank blocked Telkom. So early this month I received an sms that I owe Telkom money so my account was debited with 2 amounts on Wednesday morning then at 2pm I got an sms that my account was locked after they debited my account in the morning. I called the call centre and the call centre manager told me that my account will be operational after 72 hours and today I call the call centre again and today's call centre manager tells me that my account will be operational after 10 days. Where in the world has turnaround time for payment been 10 working days, 2 weeks. Telkom is a ****** useless company and I want people to know about it so they wont make the mistake of taking contracts with Telkom. I will take to the media to make sure people stay away from Telkom.I regret the day I walked into a Telkom store because since that day I have never known peace, its been one problem after another,

0
Replies (1)
Telkom
Telkom's reply18 Dec 2015, 10:05
Official
Hello bonnymashego,

Thank you for making contact with us.

Please be assured that this matter has been escalated, feedback will be provided.
Your reference number is SM163776
We apologize for any inconvenience caused.

Regards,
Ntokozo
Telkom Social Media Team
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Best regards,