CJ
Christiaan J

1 reviews | Active since Mar 2010

19 May 2017, 15:55

account issues

<p>I had a wrong debit order on my account. wednesday was the 1st timne anyone from Telkom advised me about this. I then sent a mail to Netshira and she mentioned It should be fine.</p> <p>thursday my account was suspended , still no-one nootified me of this only an SMS. I then paid the amount but still no service activation. after speaking to the call centre 25min later, I spoke to a supervisor - and there is no assistance being granted to any paying client. you will have to wait for the system to activate. so there is no manual assistance/activation process for any paying client to have the services re-activated.</p>

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Replies (1)
Telkom
Telkom's reply20 May 2017, 13:16
Official

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.

Your reference number is AI***


We apologise for any inconvenience caused.

Kind regards

Yazied

Telkom Social Media Team

Best regards,