Account issue with Telkom

We have been struggling with Telkom the whole day. We wanted to get a Tablet on our existing account just to find out that the account has been suspended. Okay not a problem phoned Telkom from the shop to explain that we did an eft before our debit date due to getting paid earlier and on our invoice it also states that Telkom received payment. The consultant I spoke to picked up our problem and said it will be sorted out by this afternoon. This afternoon came and now my phone is blocked. So phoned Telkom this afternoon again to get an update and spoke to another consultant what a bleddie waste of time trying to explain to her what was going on. The problem is they have acknowledged that they are at fault but now they say we have to wait 24 hours for this to be restored. How the hell does this work why am I being penalized for a mistake they made. 1st time in 4 years that I am really disappointed with the way Telkom is treating this problem.

If this is not sorted out by Tomorrow I am taking this further