MJvV
Mario Jansen van Vuuren

1 reviews | Active since Jul 2013

14 May 2015, 14:31

Account is still suspended

Hi,<br> <br> My account was suspended for non-payment. Yesterday morning, I paid the money online using my credit card. <br> <br> Later that afternoon, I received an email stating that the payment had gone through.<br> <br> This morning, I checked my account online and it still says that I owe money and my account is still suspended.<br> <br> I have been trying to get through via the 10210 number for the past two days, but no one is answering.<br> <br> I have also sent in several emails, messages and I have escalated the issue several times as well, but all I get are automated responses.<br> <br> Please take a look at this.

0
Replies (1)
Telkom
Telkom's reply14 May 2015, 15:46
Official
Hello MarioVuur,

Thank you for making contact with us.

We certainly understand and acknowledge why you wanted to bring this matter to our attention.

Please be advised that your query is being attended to and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Launa Molapo
Telkom Social Media Team