1 reviews | Active since Nov 2016
Account interrupted due to Telkom Mobile's negligence and incompetence
<p>I've had an account with Telkom Mobile since February 2016. About 3 months ago I received multiple messages that my account is overdue and that my service will be interrupted should no payment be received. I emmediately contacted the call centre to rectify this matter just to be informed that telkom had the wrong account details on my profiile. The said account did not belong to me nor was it with the bank that I'm banking with. They suposively changed and rectified the account error on their side with confimation that eveything is in order. Two months later my account was interrupted, when I contacted the call centre to investigate why my service was interrupted the operator informed me that the changes previously made has never been saved and therefor the payments did not go through. I rectified this emmediately by making a payment as the device of which the service has been interrupted is my bussines line. I confirmed that the payment has been made from my side and requested for the service to be reinstated. The operator did not show much interest and informed me that nothing can be done until the payment reflects on their systems. I asked to speak to the manager just to be informed that the manager is busy and won't be able to speak to me. According to the operator the reinstating process can take up to 3 days depending on when the payment refelcts on their systems. As previously mentioned and also mentioned to the operator at telkom mobile this is my bussiness line and I am currently loosing bussiness due to telkom's complete incompetence, arrogance and neglegence. I would advise that telkom mobile should not be the network provider of choice.</p>
Up to this point still no feedback and I am just being left in the dark and no-one can assist me. what is the point of a call centre if they cannot assist you with your problem. all you hear is that they are sorry, it seems that is all that they are taught, because that is the only feedback you get. ridiculous. this will be my first and last contract with telkom mobile.
Up to this point still no feedback and I am just being left in the dark and no-one can assist me. what is the point of a call centre if they cannot assist you with your problem. all you hear is that they are sorry, it seems that is all that they are taught, because that is the only feedback you get. ridiculous. this will be my first and last contract with telkom mobile.
Please note that the account is in arrears due to telkoms negligence and incompetence. you had account details on my contract that has never belonged to me. ive been tryingnto rectify this a couple of times but obvioulsy your call centre staff is not trained for the job. and there is also no direct route to your accounts department wich is ridiculous. now I mus suffer the inconvenience for telkoms mistakes and there is no effort from your side to rectify this situation. this is unacceptable service from your side. but as I have learnt there is no point in this reply because nothing will be done about it. all I will hear is sorry sir and you feel that is sufficient. Start making an effort. dont just shift the blame for your mistakes.
Please note that the account is in arrears due to telkoms negligence and incompetence. you had account details on my contract that has never belonged to me. ive been tryingnto rectify this a couple of times but obvioulsy your call centre staff is not trained for the job. and there is also no direct route to your accounts department wich is ridiculous. now I mus suffer the inconvenience for telkoms mistakes and there is no effort from your side to rectify this situation. this is unacceptable service from your side. but as I have learnt there is no point in this reply because nothing will be done about it. all I will hear is sorry sir and you feel that is sufficient. Start making an effort. dont just shift the blame for your mistakes.