Account Information Mix-Up, Data Breach, and Misinformation

My recent experience with Telkom has been nothing short of frustrating and disappointing. I've been dealing with a critical account mix-up issue where my father's information was wrongly associated with my account. iStore directed me to Telkom, claiming the issue was on their end.

Despite multiple attempts, the problem persists, and Telkom agents provided conflicting information. They initially assured me my father's details weren't in their system, only to later blame iStore and deny responsibility.

What's alarming is that I've never had a Telkom account; my number has always been with Vodacom. They are also crediting me with the wrong account number. This inaccuracy raises serious concerns about the security of Telkom's information.

The breach of my personal information and the misinformation provided have left me considering terminating my services. I've attached evidence, including my contract and iStore screenshots, to support my claims. They are ignoring me.

This experience has been inconvenient, a breach of trust, and a violation of privacy. Telkom's handling of the situation is disappointing. I urge them to rectify the mix-up promptly and provide the necessary information for a smooth transition.

This review serves as a cautionary note to others considering Telkom's services. The disregard for customer concerns and mishandling of sensitive information are unacceptable.