Account Incorrectly Suspended - Case ***0

I am extremely outraged at the way Telkom Mobile has handled my case. On 29 December 2025, I changed my banking details. A registered mandate was sent to my new bank account and was duly accepted. In January, Telkom successfully debited my old account as there were sufficient funds available. In February, they attempted to collect funds from the old account again, but this time there were insufficient funds. I only realised this late because I no longer actively monitor that old account. I then contacted Telkom to query why they were still trying to debit the old account and requested that my banking details be updated once more. I subsequently made manual payments via the Telkom app using my bank card. A few days later, I received an email notifying me that my account had been suspended. On 21 March, I opened case number ***0. The consultant who assisted me was extremely helpful and pointed out that there were numerous errors on the account: old numbers were still linked to it, different numbers were on separate profiles (causing fees to be charged three times), the account was disabled despite being paid up, and the failed debit orders had incorrectly used up the credit facility because Telkom was collecting from the wrong account. Today, 25 March, all three of my SIM cards were deactivated, even though I had received an email stating that case ***0 had been resolved. I have multiple issues with this situation, but my immediate problem is that my SIM cards are now inactive and my old bank account is in the red because of the failed debit order fees that were charged three times due to my SIM cards not being linked to a single profile. How does one resolve a case and still deactivate the SIM cards? My life has been put on hold and I have been unable to conduct any business because of Telkom. I am absolutely furious.