ACCOUNT IN COLLECTIONS despite cancelling account May 25. ZERO feedback from Telkom

<p>I cancelled my account on May 25 in writing with the "consumer request for contract and service cancellation" form as well as a proof of ID. I immediately received an automated mail acknowledging receipt.</p> <p> </p> <p>Despite this, I have received a bill EVERY SINGLE MONTH since.</p> <p> </p> <p>I was called yesterday by a collections agency - I find this absolutely unacceptable. I always paid my account on time with Telkom and I cancelled in the 100% correct way. I have called multiple times a month since and each time been assured that it was being resolved internally. Not one person has contacted me to assure me it has been resolved, despite numerous promises. Mess me around, but do NOT threaten my credit rating by setting collections on me. THIS NEEDS TO BE RESOLVED IMMEDIATELY - CALL ME!!!!</p>