Account in arrears after signing new contract

Telkom SA Customer service leaves a lot to be desired. I signed a new contract with Telkom SA on 30 March 2015 ( I must be mad!!!!). I took out a larger contract with you (I must be mad!!!). Then I'm told on my statement that I'm in arrears when on the new contract I have given permission to Telkom SA to take off any outstanding amounts off my account.<br> <br> Again I re-iterate I have a Telkom line at my house because no other SP (service provider) is in my area. <br> <br> Why must I always fight Telkom on everything. <br> <br> Please get it right guys. <br> <br> I am tired of ****py customer service.