Account in arrears

Telkom never telephonic contacted me regarding arrears and have additional charges on debiting me on the wrong date. Since date of first charge they have been debiting me on the 25, I get paid on the 25 and they debited me on the 13 October for arrears and for October bill without no notification or arrangement. When i call call i did not get any assistance. To contact me on ********** 839 regarding arrangements and i request them to reverse additional charges. Very poor service. I am disappointed. And i will cancel their contract.