JvdM
Johan van der Mere

1 reviews | Active since Jun 2009

18 May 2016, 10:25

Account in Arrears

<p>I just recently app**** and installed a new ADSL line at my house. 2 days later I received an SMS stating that my account is currently in arrears with over R1000 and if I do not pay, they will suspend my line. I then went into a telkom shop to find out what the problem is and what the charge was for, only to be told that it must be a mistake because they can't see any outstanding amounts on my account. I then received a bill during this week confirming that my account is in fact in arrears by over R1000. Not sure how an account that is only 2 days old can go in arrears.</p> <p>I confirmed on my previous ADSL bill that I had 2 years ago, and that account was paid up to datewith no outstanding balance. I logged a dispute on the website, but have yet to receive a response.</p>

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Replies (1)
Telkom
Telkom's reply20 May 2016, 06:04
Official

HI klappekop

Thank you for making contact with us and bringing this to our attention.

This response serves as confirmation that your query has been received. Please be assured that we have tasked our team to investigate and provide feedback as soon as possible.

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Regards
keagan
Telkom Social Media Team