Hellopeter
Share Your Experience

1 reviews | Active since Nov 2016

01 Sept 2018, 10:44

Account in arears

I need help. I am so frustrated ans stressed. I left SA in March and have requested a cancellation via email. A few weeks ago I received an email requesting me to pay my account that is in arears. I don't feel it is fair for me to pay for a service I have not been using. How can I go about this because the person that emailed me was not very helpful.

0
Replies (6)
Telkom
Telkom's reply02 Sept 2018, 09:06
Official

Hi


We are sorry to hear this. Thank you for contacting us and bringing this to our attention.


This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.


Interaction ***


Regards
Hazel
Telkom Social Media Team

Best regards,

's update10 Sept 2018, 19:57
Reviewer Update
Please help. I am still receiving invoices.
's update14 Sept 2018, 01:10
Reviewer Update
I still have not heard anything from anyone and the invoices keep on coming. Can someone at least put a stop to my account until this is resolved? I will not pay for those invoices.
's update18 Sept 2018, 23:25
Reviewer Update
Do you need me to send you a screenshot of the cancellation e-mail I sent. I have sent this to one of your consultants and I was told they did not receive it and need to pay. Who can I forward the proof to? Please help me.
's update25 Sept 2018, 22:33
Reviewer Update
I have not heard anything from anyone?? Please send me an e-mail so I can I forward the proof of cancellation and we can take it from there. I have to say leaving a customer hanging for this long is really bad customer service. I am so frustrated and just want to resolve this issue. I am in New Zealand so you will have to e-mail me as the number on my account is no longer in use.
's update10 Oct 2018, 06:05
Reviewer Update
I have received another invoice!!! I will not be paying! I don't understand why I am not receiving any assistance. Worst customer service I have ever experienced.