Account in a total mess

<p>I ordered the July special (July box special or whatever it's called) The deal was advertised as 10GB Data & 5GB nightsurfer for R199pm. On a 24month contract. The R199 was deducted from my account and a few days later, I had my router.</p> <p>I called the call centre just 2 clarify things I didn't understand on my acc & wasn't able 2 do a online balance check. I had to answer security questions and verify my acc details (Package & Pvt details) The agent was helpful & informed me about other features I wasn't aware of. 8 Aug I get a inv via email for R378.78. I called customer services & noticing the package details on inv is wrong. called call centre, reported my problem and after holding on for 18 minutes I got a case no ********** 9 and was told that my acc shows 5 Gig and 5 Gig nightsurfer so I'm gonna have to wait 72 hrs for it to be resolved. On 20 August I get sms saying my case is resolved with no details or explanation.</p> <p>I logged into my telkom account this morning just to see that the correction wasn't made and that my data was finished(5GB given instead of 10) and they have the nerve to start deducting from my September package.</p> <p>I need my account to be fixed and give me the 10GB data @ 5 night surfer lime I agreed to pay for and reimbursed for the data I lost because of incompetence. I refuse to make another 20 minute cellphone call and I'm not getting anywhere with online support.</p> <p> </p>