Account has been handed over to the attorneys

I am yet to write on my husbands behalf regarding the bad services received. Telkom Mobile (8TA) has not been providing data service and is expecting payment. This was complained about on numerous occasions but nothing has been done about it. It was said beofre that if data services is provided we will make payment but none of this happened and it's almost a year later. Kindly advise the way forward so that I can contact the consumer act regarding this.