ACCOUNT HANDED OVER WITHOUT BEING NOTIFIED OF MONEY OUTSTANDING

Dear Telkom

Shame on you! I am fighting an outrageous battle with debt collectors and risk having my name blacklisted due to Telkom's utter incompetence.

I cancelled my line last year October and received confirmation there of, I have not to date received a final bill, statement, sms or phone call to let me know there was money outstanding on my bill. I was registered on your online system and as soon as my line was cancelled all of that info was wiped as well...The first time I received anything was from trace online to tell me I have been handed over and owe a ridiculous amount of money.

They then sent through the statement of account for me to go through, I then noticed that Telkom had overcharged me fees that were not applicable to me, which I disputed with an agent online who helped me resolve the incorrect charges.

I then requested if I can pay the outstanding amount to Telkom which they advised I could- I have screenshots of my conversation, I paid the outstanding amount plus interest for a bill I actually never received from Telkom- to this day.

I am now being harassed by Trace online for monies owing for their legal fees for Telkom, how ********* to charge me for your incompetence- how can it be allowed? furthermore your own agents tell me I can pay you and have settled my bill including interest... how can you hand a person over without notifying them that they owe you money? That is just disgusting! In all the years I used your service I never defaulted on a single payment... now you want me to pay more fees???

I will not pay these fees as not one person has been able to tell or prove to me that I was notified of money outstanding - ( which has now been settled) I expect I will get no response from this either... SHAME ON YOU TELKOM !!