Account handed over for collection DESPITE admitting they made a mistake in doing so BUT "sorry we can't do anything about it now"!

I called Telkom requesting amount due and was told that due to the current pandemic I was only liable to pay 50% of my bill at month end. After being reassured numerous times that this was indeed the case, I left only enough in my account to cover 50% of the bill. A month later (end of May) I received notification stating that my account was in arrears by R2000. I called in and after being told there had been a miscom within Telkom (whatever that means) I paid the total outstanding R2000 immediately bringing my account up to date and this was confirmed with the customer services agent. However, 2 or 3 days later, the debit order went through again and R2000 was deducted. And once again I called and once again another excuse and reassurance that my account was up to date and more so, I was now R2000 in credit! The end of June no debit order went off so again I called Telkom and asked why. I was told that this was due to the fact that I had paid double the previous month - which I had. They further went on to state that my debit order would resume again at the end of July. Lo and behold the end of July I receive a text message stating that my account has been handed over due to non-payment!!!

I called in again and was told that the text message was sent in error as my account was up to date HOWEVER as my account had already been handed over there was nothing they can do!!!!

Despite TELKOM ADMITTING THAT MY ACCOUNT IS UP TO DATE they state "we made a mistake and handed your account over for collection and cut off line and left me in a strange city - to which I relocated a few days ago, knowing no-one - without a phone because they made a mistake!!!