1 reviews | Active since Nov 2012
Account handed over
<p>I had a Telkom account, which I telephonically closed in 2013 before I moved overseas. I requested for the account to be closed as of 31 July 2013, giving sufficient 30 days notice. As the account was on debit order I was not aware of any outstanding monies.</p> <p>Today a lady from a debt collecting company contacted me to notify me that my account has been handed over. I do not agree that I have any money outstanding on the account, but asked her to email me the breakdown of what I owe and their banking details so that I can settle the outstanding money they claim I owe, for fear of being blacklisted.</p> <p> </p> <p>I then contacted Telkom and they advised me that my account was only closed in September 2013 and they confirmed I still had money owing.</p> <p> </p> <p>I have yet to receive the email for my breakdown and the banking details of the company they handed me over to, the contact number that was sent to me via SMS only rings and nobody answers. I did not receive the invoices that are outstanding, although my email adress has never changed and I was not aware of outstanding money.</p>
Good day Johmien,
Please confirm what type of contract you had, mobile or land line.
Also please privately reply and provide your ID number so we can look into your profile and further assist.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
Good day Johmien,
Please confirm what type of contract you had, mobile or land line.
Also please privately reply and provide your ID number so we can look into your profile and further assist.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
A gentleman from Telkom contacted me yesterday, only to realize that my query was escalated to the mobile contracts instead of the landline contracts, as I had specified in my reply to Telkom.
He was then not able to help me, although very friendly, and assured me that my complaint would be directed to the correct department.
In the meanwhile, the debt collecting company my account was handed over to has let me know if I do not make payment in time, more interest and legal fees shall accrue.
I am now forced to pay this money to avoid being blacklisted, without an explanation from Telkom as to why my account was not closed in time, resulting in my account being handed over for money I did not know I owed.
A gentleman from Telkom contacted me yesterday, only to realize that my query was escalated to the mobile contracts instead of the landline contracts, as I had specified in my reply to Telkom.
He was then not able to help me, although very friendly, and assured me that my complaint would be directed to the correct department.
In the meanwhile, the debt collecting company my account was handed over to has let me know if I do not make payment in time, more interest and legal fees shall accrue.
I am now forced to pay this money to avoid being blacklisted, without an explanation from Telkom as to why my account was not closed in time, resulting in my account being handed over for money I did not know I owed.