account handed over

Hi,<br> I am not happy with how a so call big Company Like Telkom running its business, I had a problem with my ADSl and reported the matter with Telkom with the hope that it will be fixed, however it took them 3 months to fixed the problem and went to the shop to request for a solution to my problem with no luck. and decided that as my ADSl is prepaid one I wont paid until the matter is solved. funny enough every month will get a statement to state that I must pay for my account and question comes why must I pay for something that is not even working however went and paid the account then all of sudden my account is handed over and I keep on getting irritating calls from their debtors company and I keep on saying one thing I don't owe Telkom but every second day someone is on ear when I am settling the account, what irritate me is that Telkom system does not talk to one another. I find it strange that their quick to hand you over but fail to fixed their lines. for a fact I know I am not the only one what Telkom Senior Management is to cut cost on staff. not happy and wont be happy with this bad service by this called big Company.