Account *****

<p class="MsoNormal" style="margin-bottom: 0.0001pt;"><span style="font-size: 10.0pt; font-family: 'Century Gothic',sans-serif;">I am sadly writing today to make formal complaint regarding the lack of service provision from Telkom.</span></p> <p class="MsoNormal" style="margin-bottom: 0.0001pt;"><span style="font-size: 10.0pt; font-family: 'Century Gothic',sans-serif;"> </span></p> <p class="MsoNormal" style="margin-bottom: 0.0001pt;"><span style="font-size: 10.0pt; font-family: 'Century Gothic',sans-serif;">Some months ago a joined Telkom on a voice and ADSL package. The service was perfect until one day the line mysteriously slows to a crawl. At the same time I am mysteriously contact by Telkom regarding my slow line and an offer for a new, fast LTE package (on contract)</span></p> <p class="MsoNormal" style="margin-bottom: 0.0001pt;"><span style="font-size: 10.0pt; font-family: 'Century Gothic',sans-serif;">I agree to the new package and Telkom frustratingly take 2 months to cancel my ADSL. Mysteriously after I sign the cancellation the line speeds improve.</span></p> <p class="MsoNormal" style="margin-bottom: 0.0001pt;"><span style="font-size: 10.0pt; font-family: 'Century Gothic',sans-serif;"> </span></p> <p class="MsoNormal" style="margin-bottom: 0.0001pt;"><span style="font-size: 10.0pt; font-family: 'Century Gothic',sans-serif;">Eventually I received my LTE router etc. Within the first two weeks my account is accessed by a third party and my entire 30GB cap is depleted in one sitting. While I am asleep, with all devices disconnected. I did lay several cases with Telkom who were unable to assist me and could not assure the integrity of my account. Nonetheless I changed my password twice to ensure it could not be accessed accidentally or internally.</span></p> <p class="MsoNormal" style="margin-bottom: 0.0001pt;"><span style="font-size: 10.0pt; font-family: 'Century Gothic',sans-serif;"> </span></p> <p class="MsoNormal" style="margin-bottom: 0.0001pt;"><span style="font-size: 10.0pt; font-family: 'Century Gothic',sans-serif;">Now aware of this potential issue I am ever careful with my router. I switch it on when I need to use it for emails etc and off when I am done. It is switched off when I leave my home. </span></p> <p class="MsoNormal" style="margin-bottom: 0.0001pt;"><span style="font-size: 10.0pt; font-family: 'Century Gothic',sans-serif;">Despite the above actions by entire data cap is once again depleted whilst I am away with no devices connected.</span></p> <p class="MsoNormal" style="margin-bottom: 0.0001pt;"><span style="font-size: 10.0pt; font-family: 'Century Gothic',sans-serif;"> </span></p> <p class="MsoNormal" style="margin-bottom: 0.0001pt;"><span style="font-size: 10.0pt; font-family: 'Century Gothic',sans-serif;">I have contacted Telkom once again only to be sent a generic cancellation letter with penalties.</span></p> <p class="MsoNormal" style="margin-bottom: 0.0001pt;"><span style="font-size: 10.0pt; font-family: 'Century Gothic',sans-serif;"> </span></p> <p class="MsoNormal" style="margin-bottom: 0.0001pt;"><span style="font-size: 10.0pt; font-family: 'Century Gothic',sans-serif;">I am not receiving the service for which I have agreed to pay. Telkom as the service provider are unable to provide security and integrity on my account. This is a contravention of my Consumer rights. I am not receiving the product as described with the necessary support to operate this service effectively.</span></p> <p class="MsoNormal" style="margin-bottom: 0.0001pt;"><span style="font-size: 10.0pt; font-family: 'Century Gothic',sans-serif;"> </span></p> <p class="MsoNormal" style="margin-bottom: 0.0001pt;"><span style="font-size: 10.0pt; font-family: 'Century Gothic',sans-serif;">While I do not expect my money back from these two months I do expect that Telkom will dissolve my contract which you have not upheld. I expect this to be done as a service and gesture of good will to a client that you have allowed to be the victim of theft. Telkom has been unable to diagnose nor rectify the issue of my account clearly being compromised.</span></p> <p class="MsoNormal" style="margin-bottom: 0.0001pt;"><span style="font-size: 10.0pt; font-family: 'Century Gothic',sans-serif;"> </span></p> <p class="MsoNormal" style="margin-bottom: 0.0001pt;"><span style="font-size: 10.0pt; font-family: 'Century Gothic',sans-serif;">I require an internet connection and as such will sadly need to retain some form of your service, I will take this service once my current contract is dissolved. </span></p> <p class="MsoNormal" style="margin-bottom: 0.0001pt;"><span style="font-size: 10.0pt; font-family: 'Century Gothic',sans-serif;"> </span></p> <p> </p> <p class="MsoNormal" style="margin-bottom: 0.0001pt;"><span style="font-size: 10.0pt; font-family: 'Century Gothic',sans-serif;">I await a speedy and conclusive response.</span></p>