Account for what?

Logged an issue after I see that were I moved to there is no coverage for Telkom. Since logging the issue REF ********** 1 I have made 5 attempts since 19 Feb 2018 to resolve the issue of no LTE coverage where I have relocated to. As you can imagine no one moves with Telkom coverage in mind, it is usually for income so you can pay your debtors and also where you think you will move to verses where you can get accommodation under different circumstances since when you thought you will move changes so I have to end up cancelling a contract which I can not use due to not living where Telkom gives cover. But after 5 attempts it is still not cancelled. But I think Telkom has a real problem, firstly all the calls are recorded both by them and by me as I am also calling from a call center where our calls are recorded. So on these calls (available for verification by someone that cares) is the following behavior that in a call center should not exists : Call centre agents either not focussed or really can not hear a client so they drop the call, and do not call back. Dropping the phone because I repeat myself allot to confirm that I am not happy with the process of waiting to follow my complaint and again not calling me back or even an email or escalation as promissed for the 5th time. Then I have an email addresses that never gets handled ever, cancellations that never get cancelled required form and all, an email address of a VP, that never says a thing when I email her, and yet she emailed me before. Then a third method of contact. instant messenger using facebook, that really does not go anywhere, ie. messages of we are sorry you reached us outside of our message hours, or we have escalated your issue and still after all this time a month and a week, my 2 LTE contracts which I can not use cause I do not live in a coverage area - is still not cancelled and every month I pay over R800 for this service and have no way of doing something about it because Telkom's call centre simply retains clients by ignoring them. When will this ever stop.