AM
Ahmed M
1 reviews | Active since Jan 2016
12 Jul 2016, 10:33
Account Errors
<p>Hello Peter Escalation SM230562. My initial complaint with above reference refers to the fact that I cancelled Telkom services in December 2015 and was subsequently billed continuously for these "cancelled" services.</p> <p>After the initial complaint Telkom said that the cancellations would be backdated and the final account on 04/06/2016 would reflect this in order to rectify the errors. Further to this I have received another account stating that I am liable for +- R 225.</p> <p>Added to this, there was a deposit of R 700.00 paid that Telkom owes me. This R 700.00 is owed to me and is NOT there to be used to offset funds Telkom believes are owed to it. Today I have received an SMS to pay the outstanding balance within 48 hours or face legal action. The Telkom call-center is no help at all if you ever get through and staff at the Telkom shop will just tell you to call 10210 and speak to accounts. </p> <p>This "outstanding" balance is based on Telkom's error and needs to be resolved urgent;y.</p> <p> </p>
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Telkom's replyOfficial
13 Jul 2016, 06:50Hi KrustyThePirate
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We really do apologize for any inconvenience caused to you.
Your reference number is:AI***
Regards
Luleka
Telkom Social Media Team
Best regards,
Telkom's reply13 Jul 2016, 06:50
Official
Hi KrustyThePirate
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We really do apologize for any inconvenience caused to you.
Your reference number is:AI***
Regards
Luleka
Telkom Social Media Team
Best regards,
AM
Ahmed M's updateReviewer Update
08 Aug 2016, 06:56In regards to this review, I was contacted by a lady from Telkom on 22/07/2016, I was unable to talk at the time and asked her to please call me again on 25/07/2016. She agreed to this but it is now 08/08/2016 and I still have not received a call. (9 working days later)
In the interim I have received a further invoice from Telkom for funds they believe are owed. It is absolutely insane that services cancelled can lead to Telkom saying I owe them money when there has definitely been no services rendered since I have moved anyway.
Furthermore the initial deposit of R 700.00 is owed to me and IS NOT TO BE USED TO OFFSET COSTS. Telkom owes ME the R 700.00 and this should be app**** after the "funds owed" are deemed null and void.
It is sheer and utter incompetence from Telkom as an organization that a small issue has been going on for 8 months now. Absolutely ridiculous.
AM
Ahmed M's update08 Aug 2016, 06:56
Reviewer Update
In regards to this review, I was contacted by a lady from Telkom on 22/07/2016, I was unable to talk at the time and asked her to please call me again on 25/07/2016. She agreed to this but it is now 08/08/2016 and I still have not received a call. (9 working days later)
In the interim I have received a further invoice from Telkom for funds they believe are owed. It is absolutely insane that services cancelled can lead to Telkom saying I owe them money when there has definitely been no services rendered since I have moved anyway.
Furthermore the initial deposit of R 700.00 is owed to me and IS NOT TO BE USED TO OFFSET COSTS. Telkom owes ME the R 700.00 and this should be app**** after the "funds owed" are deemed null and void.
It is sheer and utter incompetence from Telkom as an organization that a small issue has been going on for 8 months now. Absolutely ridiculous.