Account error

Telkoms service has been absolutely atrocious.

On Thursday, I received an sms saying that my suspended my account because according to them, my account was in arrears. Which is not possible because a) the account number they sent me which is supposedly in arreas doesn't belong to me and b) my account gets debited each month so how can it possibly be in arrears.

I called in on Friday morning and was reassured that they had made a mistake and I was given a case number. 4 days later on Tueday, I call and I'm told that my case has been assigned to someone and it still hasn't been resolved.

They were so quick to switch off my data due to an error on their side and I've had to spend 6 entire days without data.

And as if I haven't suffered enough, a fee of R199 has been added onto my account for a "backout fee" which I know nothing about.

They need to do better. We're paying for their services, the least they can do is render the service we're paying for and stop being ******.