1 reviews | Active since Mar 2009
Account error and cancellation
<p>I have been trying to get my account corrected after Telkom disabled my DSL and phone line for 2 weeks. I was charged for the services and people that had to fix the problem. After a long battle they removed the service fee.</p> <p> </p> <p>Now I want to cancel my telkom account. I have been trying to get a date of cancellation from them for the last month, but to no avail. A consultant would have contacted me 7 times already. </p> <p> </p> <p>I have now emailed the cancellation form to 4 different email addresses and still no feedback. </p> <p> </p> <p>The line speed and service in my area is too bad to even use your services. I just want my account closed now.</p>
Good Day
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow. Your reference number is AI***
Kindly send us a private message with your ID number. and service number for our team to follow up.
We apologize for any inconvenience caused.
Regards
Telkom Social Media Team
Bronwyn
Best regards,
Good Day
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow. Your reference number is AI***
Kindly send us a private message with your ID number. and service number for our team to follow up.
We apologize for any inconvenience caused.
Regards
Telkom Social Media Team
Bronwyn
Best regards,
Hi,
ID Number: *******
Previous communications:
Hi, please email us the cancellation form and the acknowlegement email you received when you sent the cancellation form to ***, please quote reference AI*** on the subject line. Send us a DM once the email has been sent. ^RY
Regards,
Jacobus
Hi,
ID Number: *******
Previous communications:
Hi, please email us the cancellation form and the acknowlegement email you received when you sent the cancellation form to ***, please quote reference AI*** on the subject line. Send us a DM once the email has been sent. ^RY
Regards,
Jacobus
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Acc no: ***
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Acc no: ***
I have now received my 3rd bill since I have sent my cancellation emails, twitter and hellopeter request. I have not received any feedback on when my account will be cancelled.
I am cancelling the debit order with the bank.
I have now received my 3rd bill since I have sent my cancellation emails, twitter and hellopeter request. I have not received any feedback on when my account will be cancelled.
I am cancelling the debit order with the bank.
