Account does not work

The problem is as follows:<br> <br> Our account refuses to connect. We have tried various other accounts, and they all work just fine.<br> When the account was created, someone messed up and the outcome was that it had 2x [Email Removed] suffixes at the end of the username. I can confirm that it had no negative effect, and that the account still worked fine when entering it.<br> <br> I have logged numerous faults, and called customer service several times. Everybody that I get a hold of don't understand what I am saying. They have also sent a technician out for naught. I explained to the technician that was here, and she also understands that there was no reason for them to send her. I did get through to someone competent once via customer service. He sent all the details needed to the cell number specified on the system to reset the account, however I did not know that the number was incorrect.<br>