ACCOUNT DISPUTE DUE TO OVER BILLING FOR SERVICES NOT RECIEVED

On 23 March 2018 we app**** for an internet connection that included uncapped data and router. Order nr ********** 63A. On 23 April 2018 an enquiry was done of the process as no service was recieved. Reference ********** 5. On 23 April 2018 contacted Telkom regarding account recieved dated 25 March 2018 that we are billed for home uncapped service of R316.64 including late payment interest. Reference ********** 5. Indicated to Client Service that the account need to be rectified before payment will be made. By 23 April 2018 no dataline was activated or router delivered. On 24 May 2018 contacted again Customer Service spoke to Noxipho Mzolo regarding the account dated 24 April 2018 were by again we were billed for Home uncapped data use and late payment interest. I did request a rectified account before any payment will be made. No router was delivered or dataline activated by 24 May 2018. No reference number was provided as the previous reference number was still active according Noxipho Mzolo. 29 May 2018 we visited the Lephalale Telkom Branch at Lephalale Mall to launch a complaint. We were informed that the branch do not handle account problems or lack if service delivery. We were given an opportunity in the branch to contact Customer Service again. My husband spoke to them. Case number was given ********** 393. We ephasisef again a rectified account to enable payment as no router was delivered or line activated. By 03 October 2018 my husband contacted Customer Service and reported a complaint regarding no rectification made on any accounts send from March 2018 - September 2018 regarding billing our family for uncapped service whereby no router was delivered or line activated. My husband indicated due to lack of service by Telkom all services with tTelkom to be suspened. Case nr ********** 5. 10 October 2018 I recieved a phonecall from a Telkom technician ready to deliver and connect a router and activate the Dataline. It was Mr Du Plessis an contractor of Open Serve. My husband agreed to continue with the service when Telkom rectify all the accounts and submit an updated Tax invoice. 09 November 2018- By then no use of the dataline or router was used by our family as no rectified account was recieved. On 30 October 2018 payment was made at Pick&Pay Lephalale according to calculating only the Line Rental and Phonecalls made. Payment was broken-up according the outstanding monthly payment. March 2018 - R214.00 April 2018 - R232.00 May 2018 - R242.00 June 20187- R212.00 July 2018 - R204.00 No account recieved for August, September and October 2018. 09 November 2018 a call was made to Customer Service and a dispute was recorded. Spoke to a Me Ntombixanele whereby it was communicated that the dispute is referred higher and to expect an phone call. 16 November 2018 Customer service was contacted whereby the feedback was given "Dispute sent to senior management and will only be resolved within 7 working days. Our family is being "billed" from March 2018 - October 2018 for a service that is not provided. Very BAD service and not an happy client or potential client. As from October 2018 Telkom line is blocked and my children do not any means in communicating we patents or emergency services from the Telkom landline. Are we still to pay for line rental when the service is in dispute due to the lack of rectification by Telkom. Await fast respond from Telkom in addressing the matter.