ACCOUNT DISCEPANCIES

I BOUGHT MY SAMSUNG A7 AT CLEARWATER TELKOM MOBILE DURING THE MONTH OF NOVEMBER 2015, I WAS TOLD TAT I WILL NOT BE BILLED FOR THAT MONTH BUT MY BILL WILL BE PRO RATED AT THE END OF DECMEBER 2015 WHICH WAS PERFECTLY FINE WITH ME, THEN CAME DECEMBER 2015 THE DEDUCTED R1175-00 FROM MY ACCOUNT WHICH I CALLED THE CALL CENTRE AND THEY REFERED ME TO THE STORE WHERE I BOUGHT THE PHONE, THE GUY FROM THE CALL CNTRE PICKED UP THAT THEY WHERE TWO LINES ON MY NAME I DONT KNOW HOW THAT HAPPPENED, AND IWAS NOT THE PLAN THAT I CHOSE, I AM ACTUALLY CONFUSED AS TO WHAT IS HAPPENING WITH MY ACCOUNT TO DATE<br> <br>