Account details changed without our knowledge

<p>Upon investigation today we noticed our account details have changed since August to a Mr Selega Williams. Our surname is Cloete.</p> <p>There are also number linked on this account that has nothing to do with us.</p> <p> </p> <p>Now, your call centre is useless as I cannot get through to anyone as it does not matter which options I choose it just cuts me off. So what is the point of having a call centre number???????</p> <p> </p> <p>I have been informed via a chat that we need to go to a Telkom store with our ID to change our details back. Why?</p> <p>How could you have then changed it in the first place without an ID and now I have been inconvenienced and have to go in and change it.</p> <p> </p> <p>I want an answer as to who changed it and then changed it back withou me being inconvenienced of having to go to a store.</p> <p> </p> <p>Service? What service....</p>