Account details changed without our knowledge

<p>Good day,</p> <p> </p> <p>Our account details were changed last year August without our knowledge or approval. Since October last year we have been struggling to have this changed to reflect the correct details, our details. It has been a back and forth between the Telkom Direct store in Tygervalley and Telkom call centre as to who can actually assist us. At this point in time I am so annoyed by the lack of service and just put everything in this country into perspective - lack of service!!!! Can someone that actually has the authority and knows what to do assist us in having this changed. Everytime we phone the call centre they say we need to go into the store with our ID, when we go to the store they say we need to phone the call centre!!!!! I WANT THIS DONE ASAP.</p>