Account department being interupted forthe second time for no reason at all

Today i have been interupted on my telkom phone account 29 august 2019 first of all i get payd on the last day of the month i phoned in and a very rood lady could not resolve my query nor my questions i was put on hold for almost an hour to speak to a manager u droped the call phoned in again and a lady called simphiwe assisted me soneone that knows what is going on at telkom she explained to me as some of my payments was payd manually and dont have it on the system i dont know who is working on the accounts but my account keeps on going higher im not working for telkom and not paying me a salary to do the accounts for them this is not the first time this is happening now the 7 th time down the line i evan phone in the first time my account was high and i was interupted again for no reason at all and it was sorted out now again after the 7 th time again i am interupted and the argue is that i missed payments but have all my payments What is going on at telkom as i am now over 15 yrs with them never had problems with them i need my account sorted out as why my acc is high as i have my payments and i evan emailed then through to them