Account Deductions Not Allocated

Matumba Thetshelesani . ID *** I have been complaining about Telkom deducting money on my account and not allocating the money my account for two months now. I have logged an incident with a Telkom agent on the 17 of March 2022 regarding the above mentioned issues. Last week Telkom deducted another amount on Friday the 26th March 2022 up to date they have not allocated the amount to my account. As a result of the above mentioned they have locked my account and cancelled my phone policy. I have called today again they are not willing to assist me with problem. Telkom needs to explain to me of this is the way they treat their customers. I need this to be resolved ASAP.