Account deducted and Account suspended.

My account was suspended on the eve of 14 November at 22:00 and then a midnight 15 November my account was deducted via debt of R1395.24 i contact telkom it was told the amount is not reflecting. Today I phone again after trying for a week to get through, I was told it can only be reconnected after 14 working days after deduction. Which mean my account will only be reconnected on 5 December and then 10 days later my next debt will go off. UNACCEPTABLE!!!! I asked the lady for the collection department number and I was told they don't have a contact number. BULL ****!!! Which company in this day and age don't have a contact number. I have been patient enough now and if my line is not reconnected by today. no further debt will be going off and i wont be accountable for the charges.