ACCOUNT DEBITED/NO FEEDBACK/NO REF NUMBER

so a consultant called me last week already, process and application was approved, money was debited on the 17th March 2016. I have had no feedback since, no text , no email, no call stating when my product will be delivered. I have no way of tracking my order. I have called 5 times today itself . Im lead from one option to another, and then another, im left to hang on the phone forever, and when I do eventually get to speak to a consultant, they cannot find my order, nor can they assist me , and nor do they know who i should speak to, yet im expected to give a great service report ... Uh no . and to top it off, they do not connect the line the same time, they drag the issue and wait for the delivery guy to give proof of delivery which also takes forever,<br> Telkom is quick to take money but terrible with service and keeping a consumer/customer happy ...<br> <br> and NO ONE has tried to contact me, that I am aware of .<br> <br> I want my stuff, and I want it done ASAP .<br> Im really not happy .