Account debited but still no Phone

I made an online order, on 2/10/2015 for the Huawei P8 Lite. The very next day one of the sales consultants called me to verify my details. On Tuesday the 6/10/2015 my account was debited an amount of R149, with no warning through a call or an sms. Till today I cannot get through to their sales department on their 10213 number, I have held the line for more than 30 min in 3 consecutive days each day. This is utter *******!!! You can't treat people like this. I want the phone delivered or my money back.