Account Debited but no device

<p>I ordered a LTE device with sim online. A consultant phoned me and I went through the whole application process. Within the first 2 weeks I have received 2 smses stating that I should wait 7 working days. My account was debited on 2016/05/31 for the amount R299.</p> <p> </p> <p>I logged a complaint and received a reply stating that I should wait 5-7 working days after my account was debited and that the sales department will conatct me. It has now been 18 working days and still no device. Nobody has contacted me.</p> <p> </p> <p> </p> <p>Can someone please help me?</p>