CS
CHANTAL S
1 reviews | Active since Dec 2011
06 Apr 2016, 19:28
Account debited but NO DELIVERY
Seriously, Telkom? <br> My account was debited on the 23/03/2016. As per your T's & C's stated by your telemarketers it takes 5-7 days for delivery. Before taking the contract I enquired whether or not your'll had these items in stock and was told yes your'll do. Why hasn't it been delivered then? I took the time to call on 05/04/2016 and follow up only to be told the courier company will contact me but nothing has happened. I want this resolved urgently. Your'll either give me back my money or deliver my products without further delay. <br> I will not call to check the status again as it's on my time, my effort and my money. So please do not call me with any BS stories coz I won't put up with it. Nor do I have to and if I receive the products and am unhappy I will return them all for a full refund!!!!
Helpful (0)
Replies (2)0
Replies (2)
Telkom's replyOfficial
06 Apr 2016, 19:43Hello toxic***,
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will be provided.
Your ***
Apologies for the inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will be provided.
Your ***
Apologies for the inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team
Telkom's reply06 Apr 2016, 19:43
Official
Hello toxic***,
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will be provided.
Your ***
Apologies for the inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will be provided.
Your ***
Apologies for the inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team
CS
CHANTAL S's updateReviewer Update
04 May 2016, 18:19I would like a refund on the amount debited from my account due to the following reasons:
I placed my order via your telemarketers in Mid March for the March promotion your'll had running. As advised by the call centre agent all products were in stock and will be delivered to me within 5-7 working days after the debit being successful which it was on the 23 March 2016. Upon numerous calls to the call centre (all calls are recorded so feel free to listen to the conversations and the lies told by your agents) the mobile router was delivered to me today (22 April 2016) without the phone or the tablet. So I then called the call centre again and spoke to a lady by the name of Anele whilst she understood my predicament, frustration and anger she was going to send me the cancellation form which I haven't received as yet nor do I have access to a printer at the moment. She has informed me that there is currently no stock of the tablet or phone and is unsure when your'll will have stock.
Taking all of the above into consideration I would like to terminate your services as it is no longer required as your'll have failed to deliver or provide any form of service to me.
Kindly have your courier company collect the product at the below mentioned address. The router is still sealed and in its original packaging. Please ensure the transfer of payment into my account as per below details immediately.
Please do not tell me that my money is going to take 3 months to get paid back to me as that is ridiculous, I will not release the router unless payment is made.
Telkom Order Number: ***
The above email was sent to *** as well as Anele however nobody has contacted me! Give me my money back!!!!
CS
CHANTAL S's update04 May 2016, 18:19
Reviewer Update
I would like a refund on the amount debited from my account due to the following reasons:
I placed my order via your telemarketers in Mid March for the March promotion your'll had running. As advised by the call centre agent all products were in stock and will be delivered to me within 5-7 working days after the debit being successful which it was on the 23 March 2016. Upon numerous calls to the call centre (all calls are recorded so feel free to listen to the conversations and the lies told by your agents) the mobile router was delivered to me today (22 April 2016) without the phone or the tablet. So I then called the call centre again and spoke to a lady by the name of Anele whilst she understood my predicament, frustration and anger she was going to send me the cancellation form which I haven't received as yet nor do I have access to a printer at the moment. She has informed me that there is currently no stock of the tablet or phone and is unsure when your'll will have stock.
Taking all of the above into consideration I would like to terminate your services as it is no longer required as your'll have failed to deliver or provide any form of service to me.
Kindly have your courier company collect the product at the below mentioned address. The router is still sealed and in its original packaging. Please ensure the transfer of payment into my account as per below details immediately.
Please do not tell me that my money is going to take 3 months to get paid back to me as that is ridiculous, I will not release the router unless payment is made.
Telkom Order Number: ***
The above email was sent to *** as well as Anele however nobody has contacted me! Give me my money back!!!!